While our telephone and electronic support and training are included in your monthly access fee or annual support fee, some clients have asked for customized personal training for their business team members on site. We will travel to client’s offices, per their request, to offer training classes for their office staff, with a minimum of (1) day of training. We can accommodate both large and small groups, and will customize training classes to meet all experience levels. Please contact our office for available dates and pricing.
Each ExpressTime database comes with over 100 reports that make employee, business, and payroll management much easier. However there are business situations that warrant the need for having a custom report built for your individual business. One such occasion is the need for a custom built payroll export report if the payroll company used is not one of the many export reports already included. In cases like these, we will write a custom report for a your business so you get exactly what you need. To learn more about our custom report writing services or rates, please contact our office at 1-888-457-7978.
While our spectrum of products are designed to be user friendly and easy to use, Technical support is a vital part of any software product. One of the best ways you can learn a product is working with one of our support representatives to learn about new features, budgeting and scheduling methods in order to get the most out of your purchase. Our staff stands ready to assist you in your endeavors to mange your business more effectively and to help you along the way as you dive deeper into the rich features the product offers.
Downloads of our updates are included in the support or access fees. We strongly recommend you keep your system current and would welcome you to check the Updates area of the site to understand what version of the software is most current. Because some versions of the software make database changes and add additional functionality, we would like you to contact us and allow our technicians the opportunity to look at your system and decide what is necessary to update your ExpressTime products to the latest version. If you have a larger network, the software updates will need to be made to all workstations and the server running ExpressTime. Support questions may be submitted by phone or email - see Contact Us for more information.
In the event that the support we provide goes beyond working within the ExpressTime Datamanager or the ExpressTime monitor, it is considered billable at our current hourly rate and payable through a credit card payment at the time of the call or resolution of the matter.
Any modification of a report (customizing) is billable at our current hourly rate with a minimum charge of half an hour.
New Installation/Moving to a New Computer *For Stand Alone Customers*
If you are having problems installing one of our products, make sure you review the installation guide and help system. It is recommended that new installations be done by an onsite technician, this is done during our office hours in case questions arise that your technician needs to discuss with us. A new installation is typically a low level of difficulty and takes about 1-2 hours, please view system requirements.
We will be happy to assist you in moving your ExpressTime server. However, you will need to schedule an appointment so a dedicated person can be assigned to your server transfer.
Appointments need to be scheduled at least 2 days in advance so we can reserve a block of time for you. Installs are not available Friday, Saturday or Sunday. *There is a minimum charge for server moves.